We use PayPal which accepts VISA, Mastercard, American Express, Switch or Solo. If you don’t have a PayPal account you can still pay with your credit or debit card on PayPal.
No. However if you do make an account with us then you can track the progress of your order.
Proofs are available for our made to order prints. If you order one of our made to order prints then a proof will be emailed out for you to approve as soon as it has been designed. To approve this simply reply to the email saying you are happy to proceed. Once we hear back from you we will start the printing process and then let you know when your order has been dispatched. If we don’t hear from you within 3 working days then we will assume you are happy to proceed and your order will be dispatched as normal..
As all our products are printed to order we aim to send all orders out within 3 to 5 working days and you will receive an email when your order has been dispatched.
Please allow 15 days from when you received your completed order email, for royal mail to deliver your parcel. If your package has still not arrived please email us at firstname.lastname@example.org with your order number and details and we will look into that for you.
For international postage please leave 25 days from when you received your completed order email and then follow the procedures above.
As all of our prints are personalised and made to order we regret that we can only accept returns if a fault has been made on our part. Once your print has been delivered please check it carefully. If you spot any fault or damage please let us know within 48 hours of receiving your print by emailing email@example.com with your order number and details.
If a product is returned due to an error on our part we will sort out a replacement or refund as soon as possible.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
Yes. We currently offer two sizes of prints 11X14 (27.94cm x 35.56cm) and 8×10 (20.32cm x 25.4cm). These prints come mounted and ready for framing.
Type your Coupon code into the box on the bottom left of your cart and hit ‘Apply Coupon’. The amount will then be discounted from your cart.
Unfortunately this service isn’t available. All our orders and payments go through our website.
Please email us at firstname.lastname@example.org and we will cancel your account for you.
If you have an account with us, then click on ‘My Account’ at the top right of the page and enter your account name and password. You can then see your orders and their current status.
If you choose to use our free gift message service we will assume you want your print as a gift and so will remove the invoice from the delivery and email you this instead. Please place a note in the order notes section on checkout if you would still like us to include your invoice in your gift.
Unfortunately we don’t offer a gift wrapping service for our nursery pictures at the moment. However you can add a gift message for free before you add an item to your cart and this will be attached to your item on dispatch.